Shipping policy

We ship all orders with in-stock inventory the same day (cutoff time is 2pm) of the order being placed via USPS Ground Advantage. Lead times and ready to ship items are updated as frequently as possible to most accurately reflect the current availability of our products. While we work to get every order out in a timely manner, due to unforeseen circumstances with our shipping partners, you may experience delays with your order.

Expedited Shipping

We offer expedited shipping for domestic orders via USPS Priority Mail. By selecting expedited shipping at checkout, your in-stock orders will arrive within 2-3 days if placed by 2pm PST, Monday through Friday (excluding holidays). If your order is placed after 2pm PST, orders will ship the next day. Oversized items are not eligible for expedited shipping. Needles House will not be held responsible for carrier delays due to weather and/or other circumstances out of our control.

Missing, Stolen, or Damaged Packages

On rare occasions, you may encounter transit damages to merchandise or defects in manufacturing. Please ensure that you inspect your items thoroughly upon delivery. All items being shipped to a receiving warehouse must be inspected upon receipt. Should your shipment incur any damages or defects, please contact our customer service team for assistance within 48 hours of delivery. Submissions after 48 hours are subject to review.

In-Store Pickup

In-store pickup is available for a majority of our items and is dependent upon stock availability. All items must be available in order to check out with in store pickup.